Terms & Conditions

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Shemaroo Entertainment Ltd., (“SEL”, “we”, “our”, “us”) provides you with a subscription service which allows you to watch a range of diversified video and other content and services as provided, which are streamed over the internet on web enabled devices. Please read these Terms of Use along with our Privacy Policy, and all other rules and policies related to our service including any rules of usage provisions provided for any specific product or service offered by us.

These Terms of Use govern your use of our service. As used in this Terms of Use, “Service” is the personalized online service called shemaroome.wvdl.cc provided by us for recommending, reviewing, discovering and watching, using interfaces, including all the service features and functionalities and any associated mobile sites, applications, including the content as provided with our service. By creating an account, viewing content, making a purchase, downloading our software, or otherwise visiting or using our Services, you accept this Terms of Use and consent to contract with us electronically. BY ACCEPTING THESE TERMS OF USE IN ANY MANNER OR ACCESSING OUR SERVICE, YOU CONSENT, AGREE AND UNDERTAKE TO ABIDE, BE BOUND BY AND ADHERE TO THE TERMS OF USE and the Privacy Policy accessible at https://shemaroome.wvdl.cc/privacy-policy and any other terms which govern the Service AND IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT ENTITLED TO AVAIL OF / USE THE SERVICES AND ANY USE THEREAFTER SHALL BE UNAUTHORIZED.

1. Geography

The services offered to you will be based on your geographic location, and you shall not employ any technology to obscure or disguise your location. The content offered to you may also vary from time to time and as per your location. This will be primarily basis the geography that you have subscribed our services for, and established your account in. Due to technical and other restrictions imposed by content providers, the service is available only in certain locations. The content (including subtitled and dubbed versions of the content) and how we offer Service to you, will vary over time and by location.

2. Compatible Devices

Our services can be available across various devices, platforms which have been approved by us from time to time. Subject to compatibility, you may be able to access the services through handheld devices, and other IP based connected devices or any other compatible system.
[All web browsers, mobile browsers, android, IOS, Roku, FireTV, Apple TV, all other smart phones, smart TV devices and any other smart device that may come up in the future.]

Note that we may change or update the requirements for compatibility from time to time. The compatibility of such device will then depend on the software or systems provided and maintained by such manufacturer, or other parties. In such extreme scenarios, a device which might be compatible with our services might cease to be compatible at a later point of time.

3. Service

3.1 In order to avail our services and become a member, you must be 18 years of age, or the age of majority in your territory or country. Our services may be used by a minor only under the strict supervision, guidance and control of an adult. You have the option to restrict access of the Service to children below the age of 18 years which you may exercise at your discretion.

3.2 Viewing of content on our platform is only for your personal and non-commercial use and should not be shared with individuals otherwise. Subject to payment of charges and your compliance with all terms of this Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sub-licensable, limited license to access our service and view our content. We have the right to remove the content from your Compatible Device after the end of its viewing period. Except for what has been specifically provided for herein, no right, title, or interest shall be transferred to you. You also agree not to use the service for public performances. The Service and any trademarks, logos, trade names, service marks, service names, or other distinctive features owned by us are provided "as is" and we disclaim all express and implied warranties, including warranties of noninfringement.

3.3 Our services, including our content library are regularly updated. You will have access to such content depending on the subscription plan that you have signed up for. In addition, you will from time to time have access to limited content even without subscribing to our services basis your geographic location. You can manage your subscription from the View Plans tab available in the “Me” section.

3.4 You agree to use all our services, in accordance with the applicable laws, rules and regulations, or other restrictions applicable on use of the service or content therein. You further agree not to reproduce, distribute, modify, display, perform, archive, publish, license, create derivative works from, offer for sale, or use (except as expressly authorized under these Terms of Use) any content and information contained on or obtained through our service. You also agree not to: circumvent, remove, degrade, deactivate or thwart any of the contents of our service; use any robot, spider, scraper or other means to access our service. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our service. You further agree not to insert any code or product or manipulate the content of our service in any way; or use any data mining, data gathering or extraction method. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service. We may terminate or restrict your use of our service if you violate these Terms of Use or engage in any illegal or fraudulent use of our service.

3.5 The playback resolution or quality of the content of our service will depend on a number of factors, including the type of compatible device that you are using to access the service from, and your bandwidth, which may vary during your course of viewing. If we detect that the content you are streaming from our platform is being interrupted or otherwise does not play as intended due to bandwidth issues, we may decrease the resolution and file size of the streamed content in an effort to provide you with uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.

3.6 Any use of the information you provide to us is subject to your understanding and acceptance of our Privacy Policy. When You use / avail the Services or send any data, information or communication to Us, you agree and understand that you are communicating with Us through electronic media/records and you consent to receive communications via electronic records from Us periodically and as and when required. We will communicate with you by email or whatsapp or any push or other message or electronic records on the email address and or mobile number available with Us.

3.7 You acknowledge and specifically give your consent to Us or our respective affiliates and partners contacting you using the contact information you have provided to us at any time during your association with us for any purpose including the following purposes, which will enable Us to deliver the Services to you and/or enhance the delivery of the Services to you:

   a. To obtain feedback regarding the Service;

   b. To contact you for offering new products or services, whether offered by us, or our respective affiliates or partners;

3.8 To find more information about our service and its features or if you need assistance with your account, please read the Frequently Asked Questions (FAQ) section and for further assistance kindly Contact Us on the details available on this website/application.

3.9 We will send you information pertaining to your account (e.g. payment authorizations, payment method, subscription plans, and notices) in electronic form only, for example via e-mails to your registered e-mail address as per our records.

3.10 You may not (i) transfer, copy or display the content, except as permitted; (ii) sell, rent, lease, distribute, or broadcast any right to the content; (iii) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or content for any commercial or illegal purpose.

3.11 We may categorize and classify certain content and provide disclaimers with respect to the content, for viewers to choose such content for viewing. Some content offered on the site may not be suitable for some viewers and therefore viewer discretion is advised. Also, some content offered on the site may not be appropriate for viewership by children. Parents and/or legal guardians are advised to comply with applicable laws and exercise discretion before allowing their children and/or wards to access content on this website. We may display a content descriptor or guidance message that indicates and informs the viewer about age-inappropriate content for minors. Your access to and use of the Services is subject to these terms and Conditions, Privacy Policy and all applicable laws, rules, and regulations. By granting your child permission to use the Services through your account or view the content, you agree and understand that you are responsible for monitoring and supervising your child's usage.

3.12 We reserves the right solely at our discretion to modify, suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law).

4. Subscription

4.1 To use our services you will have to have internet access, and a web enabled compatible device, and become a member. Your membership will continue for the duration as mentioned at the point of purchase in your experience of our app/website. Any free trial period shall also be communicated in the said experience and shall be applied accordingly.

4.2 For your membership and subscription, once you have chosen a subscription plan, you will have to provide us with one or more payment methods. “Payment method” means a current, valid, accepted method of payment, as may be updated by you from time to time, and which will also include payment made from your account in conjunction with a third party.

4.3 We may change our subscription plans and the pricing of our service from time to time. However, any changes to the pricing or the subscription plans may be intimated to you. A change in your subscription plan shall only be effective immediately.

5. Payment and Termination

5.1 The membership fee for our service and any other charges you may incur in connection with your use of the service, such as taxes and other processing charges, will be charged basis the periodicity of your subscription. You can visit our website and click on the Account details link for further information on payment history.

5.2 You remain responsible for any uncollected amounts pertaining to your subscription. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees with additional transactional costs, you have to check with your Payment Method service provider for such details.

6. Cancellation

6.1 Unless you have cancelled your membership, you authorize us to charge your subsequent period’s membership fee to your Payment method, on an auto renewal basis unless otherwise opted out.

6.2 You can cancel your membership at any time, and you will continue to have access to our service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched content. You can go to your “View Plans” page and follow further instructions to cancel subscription to our services. If you cancel your subscription, it will come to an end automatically at the end of the billing period. In the event, where you have used third party services to create an account with us, or use our services, you will have to check your settings on such third party services to ensure that your subscription is cancelled.

7. Warranties and Limitations

You agree that your access to the platform and our services is at your own discretion. Our service to you is provided “as is” and is without any warranty or condition, expressed or implied. Without limitation, we do not make any warranties of fitness for any error-free and uninterrupted services. However, these terms will not limit any warranties which may not be waived, or any other consumer rights which you may be entitled to under the laws of your country of residence.

8. Governing Law

These Terms of Use shall be governed by the laws of India, without regards to any conflict of law provisions, and for resolution of any dispute arising out of your use of the services.

9. Severability

If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

10. Liability

To the maximum extent permitted by applicable law, SEL shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from the services; or (iv) unauthorized access, use or alteration of your transmissions or content. Without limiting the warranties and limitations herein in no event shall our, our content providers’ and our sub-contractors’ total liability to you for any and all damages arising out of or related to your use or inability to use the Service shall not exceed the amount you paid to us over the past 6 months of your claim for damages. The limitations in this section will apply to even if the remedies fail of their essential purpose.

11. Changes to Terms of Use and Assignment

We may from time to time change these Terms of Use and it is recommended you stay updated with the same. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. Your continued use of the services will be deemed to constitute your acceptance of all of such revised terms.

12. Display & Video Ads on ShemarooMe Platform

A registered user subscribed to ShemarooMe Premium Plan (All Access) for any duration, the said user can view exclusive, unlimited, ad-free content (both video ads & display ads) for the purchased plan and get the best ShemarooMe experience.

A registered user subscribed to a category plan other than ShemarooMe Premium Plan for any duration the said user can view exclusive, unlimited, ad-free content (video ads) for the purchased plan of the same category. The said user will continue seeing the display ads on the platform. These display ads will not alter or interrupt the video streaming experience.

13. ShemarooMe Box Office

SEL allows you to view certain premium content in exchange for a fee (“ShemarooMe Box Office Services/Content”). Your transactions and any other use of the ShemarooMe Box Office Content are subject to these Terms of Use.

If you have successfully purchased a ticket to a ShemarooMe Box Office movie/ film from our ticketing partner platform or through the ShemarooMe platform, please read the following points carefully:

13.1 Payment: Payments are accepted via the current payment method indicated prior to purchase. You agree to abide by any relevant Terms of Service or other legal agreement, whether with any other party, that governs your use of a given payment processing method. Prices for any ShemarooMe Box Office Content may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for any ShemarooMe Box Office Content that you order. We will charge your credit card or other form of payment for the price listed on the relevant ShemarooMe Box Office Content offer, along with any additional amounts relating to applicable taxes and bank fees.

13.2 If we are obligated to collect or pay taxes in connection with the ShemarooMe Box Office Content, the taxes will be charged to you. You must comply with any and all applicable tax laws, including the reporting and payment of any taxes arising in connection with your purchase of the ShemarooMe Box Office Content.

13.3 Refund of your purchased ShemarooMe Box Office ticket: Ticket purchased by you are non-refundable. In the event of any claims with respect to refund, you may write to the concerned ticketing partner or contact us through the designated customer care.

13.4 Refund in the event of cancelation: If the ShemarooMe Box Office Content for which you have purchased the ShemarooMe Box Office ticket gets cancelled for any reason whatsoever, at your request, the ticket amount will be refunded to you within reasonable number of days from the date of communication of such refund request.

13.5 In the event you purchase a ShemarooMe Box Office ticket of an unreleased film, you have the option of watching the film unlimited number of times from the date of release of the film for a period of three (3) days.

13.6 In the event you purchase a ShemarooMe Box Office ticket of a released film from the ShemarooMe website/application, you have the option to watch the film unlimited number of times within seventy two hours (i.e. 3 days) commencing from the purchase of the ticket.

13.7 In the event you purchase a ShemarooMe Box Office ticket of a released film from our ticketing partner(s), you have the option to redeem the ticket within seven (7) days from the date of your purchase and post redeeming the ticket, you have the option to watch the film unlimited number of times for a period of three (3) days commencing from the date of redemption the ticket.

13.8 The ShemarooMe Box Office movies are available for viewing in India (or such other territory as made known to you) only.

13.9 Your use of the ShemarooMe Box Office Content must be only for personal, non-commercial use. You agree not to use any ShemarooMe Box Office Content, in whole or in part in connection with any public presentation even if no fee is charged. You are receiving a non-exclusive license to the ShemarooMe Box Office Content and all rights, title and interest in the ShemarooMe Box Office Content not expressly granted to you in these Terms are reserved by SEL and its licensors. If SEL reasonably determines that you violated any of the terms and conditions, your rights will immediately terminate and SEL may terminate your right to use the ShemarooMe Box Office Content and/or your account without notice and without refund to you.

13.10 Restrictions: When you consume the ShemarooMe Box Office Content, you may not (or attempt to):

  • use the ShemarooMe Box Office Content in an illegal manner or for an illegal purpose;
  • share your account password with someone else to allow them to use any ShemarooMe Box Office Content that such person did not order;
  • copy, sell, rent, or sublicense the ShemarooMe Box Office Content to any third party;
  • circumvent, reverse-engineer, modify, disable, or otherwise tamper with any security technology that SEL uses to protect the ShemarooMe Box Office Content or encourage or help anyone else to do so;
  • use the ShemarooMe Box Office Content other than by means authorized by SEL; or
  • Remove any proprietary notices or labels on ShemarooMe Box Office Content.